Help Desk Support/Cloud IT Associate

Location: Chicago, IL

Department: Technical Support

Type: Full Time

Min. Experience: Entry Level

Position:
Help Desk Support/Cloud IT Associate

The Company:
Adar IT is a fast growing provider of industry leading cloud-based IT solutions for small and mid-size businesses. The company is at the forefront of technology innovation, delivering a full range of IT services via the internet. These services include server hosting, desktop hosting, network design and implementation, Microsoft software licensing, network security services (firewall, anti-spam, anti-virus, and antispyware), local and off-site backup, ongoing network maintenance and support, high-availability and disaster recovery systems. In addition, Adar provides customers with a fully managed network migration service from traditional in-house IT systems to the cloud-based platform, giving small to mid-size businesses the same IT advantages enjoyed by Fortune 500 level enterprises.

Scope & Responsibilities:
The Help Desk Support/Cloud IT Associate will be exposed to a wide variety of learning environments and gain invaluable experience in the IT and Technology industries. The Associate will be expected to participate in the following:

  • Assist in the fulfillment of cloud-based infrastructure and migration of applications and data.
  • Support the implementation of cloud-based IT environments using virtualization and data center technologies.
  • Configuration of “zero-client” terminal devices.
  • Installation of “zero-client” terminals at client sites.
  • Provide ongoing technical support to our customers (e.g. additions of new user accounts in Active Directory).
  • Work onsite at customer site during the go-live network transition.

Suggested Background:
The ideal candidate will be intending to pursue a career in information technology, networking, engineering or a related discipline and have experience or a strong interest in the following:

  • Virtualization technologies
  • Microsoft networking and applications (e.g. Active Directory, Exchange, SQL, Terminal Services)
  • Firewalls, VPNs, and TCP/IP networking
  • Shared storage systems (e.g. SAN, NAS)

Personal Traits:
The ideal candidates will possess the following traits:

  • Motivation to take ownership of assigned projects and tasks and the commitment to see them to completion
  • Ability to work independently without close supervision
  • Dedication to meet deadlines and work under pressure
  • Work collaboratively with other team members
  • Strong attention to detail
  • Strong customer service skills
  • Methodical troubleshooting skills

Education:

  • Completed or pursuing a degree in computer science, engineering or a related discipline
  • MCSA or MCP certification – preferred, not required
  • A+ certification – preferred, not required

Compensation + Benefits:

  • Commensurate with experience
  • Group health insurance plan
  • Quarterly paid training
  • Paid vacation + personal days
  • Possibility of telecommuting
  • Fun, fast-paced place to work with many advancement opportunities
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